Meeting

Booking Process

Booking Process

From inquiry to confirmed trip — all in one streamlined platform.

Cenitra was built to simplify how travel agencies handle bookings, payments, and traveler details. Here's how the process works for both agencies and customers.

1

Create & Publish Packages

  • Agencies design travel packages (flights, hotels, transportation, add-ons)
  • Set pricing, group size, and booking deadlines
  • Publish packages directly to your Cenitra dashboard or customer-facing site
Package Management

Create comprehensive travel packages with all necessary details

2

Customers Browse & Select

  • Travelers view available packages with clear pricing & basic itinerary details
  • Pricing automatically adjusts based on age group and selected number of travelers (pax)
  • Customers can secure their spot instantly
Browse & Book

Easy browsing with dynamic pricing and instant booking

3

Secure Payment & Confirmation

  • Choose payment options: BayarCash (default) or BillPlz (optional)
  • Pay deposit or full amount based on the package setup
  • Automatic payment receipts & invoices are generated instantly
  • Agencies can offer different payment methods — Full Payment, Installment, or Flexible plans
Secure Payments

Multiple payment options with instant confirmation

4

Fill in Traveler Information

(after payment)

  • Basic personal information
  • Passport & visa details
  • Emergency contacts
  • For group trips, one lead traveler (booking person) can manage details for the entire group
Traveler Details

Comprehensive traveler information management

5

Visa & Travel Documentation

  • Agencies can upload and track visas, permits, and insurance in one place
  • Customers can view and download all approved documents easily
  • Real-time status updates help reduce last-minute issues
Document Management

Centralized document tracking and management

6

Final Itinerary & Pre-Trip Updates

  • Customers receive digital itineraries with all trip details
  • Agencies can send updates, reminders, and important notices (e.g., flight changes)
  • All communication stays in one secure platform — no messy email chains
Itinerary & Updates

Digital itineraries and seamless communication

7

Travel & Post-Trip Follow-Up

  • Travelers enjoy a hassle-free journey while agencies track trip progress
  • Post-trip, agencies can send feedback surveys & special offers for future bookings
  • Complete booking data stays in your dashboard for reporting & analytics
Travel & Follow-up

Complete travel experience with post-trip engagement

Why Agencies Love This Flow

All-in-One Dashboard

No switching between spreadsheets, WhatsApp, and payment gateways

Customer-Friendly Checkout

Secure, fast, and works on any device

Compliance Built-In

Visa and travel requirements managed seamlessly

Group-Friendly

One leader can handle multiple travelers' details and payments

Next Steps

Cenitra makes bookings effortless — for agencies and travelers alike.

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Test the full booking process with no setup hassle

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